Business Process outsourcing (BPO)
In the era of relentless omnichannel communication, brand loyalty only lasts as long as you keep your customers happy and engaged. We’ll help you solve the riddle of smart customer engagement while lowering costs, increasing efficiencies and driving revenue growth.
CUSTOMER ENGAGEMENT
Valiantview uses customer “engagement” design principles vs. traditional contact center methods, resulting in added value solutions that create deeper customer relationships through better customer insights and interactions.
- RESEARCH TO BUY – Providing prospective customers the information they needed, when they need it.
- CUSTOMER SELF-SERVICE – Allowing customers to address their needs online on any device 24 by 7.
- ASSISTED SALES – Integrating customers with CSRs, Brokers, Agents, and Underwriters.
- PRODUCT MARKETING & DIRECT CONTROL – Marketing can directly control site content, Product Management can directly control the product offering.
- UNIFYING CUSTOMER INFORMATION – A single view of customers, product catalog support channels and underlying systems.
- PARTNER NETWORK INTEGRATION – Seamless integration with partners, sales networks, exchanges and others
SERVICE SOLUTIONS
Valiantview uses customer “engagement” design principles vs. traditional contact center methods, resulting in added value solutions that create deeper customer relationships through better customer insights and interactions.
- Customer Care
- Email Sales/Care Management
- Sales Support
- Technical & Product Support
- Provisioning & Complex Order Processing
- Up-sell & Cross-sell Programs
- Healthcare Solutions
- Member Healthcare Services